Crew Member

Key Responsibilities: Customer Service: Greet customers with a friendly attitude and ensure prompt service. Take customer orders accurately and suggest menu items or combos. Handle customer queries, feedback, and complaints politely and efficiently. Food & Beverage Preparation: Prepare beverages (coffee, tea, shakes, etc.) and food items as per standard recipes and presentation guidelines. Ensure consistent product quality and portion control. Follow standard operating procedures for food handling and preparation. Operations & Hygiene: Maintain cleanliness and hygiene in the café, including tables, counters, and equipment. Adhere to food safety, sanitation, and hygiene protocols. Ensure daily stock replenishment and assist in inventory management. Cash & Billing: Handle billing, cash, and digital payments responsibly. Maintain accurate records of sales transactions and report discrepancies if any. Teamwork & Support: Coordinate with other team members for smooth operations during rush hours. Support the kitchen or service counter as required. Participate in training and team meetings to improve performance and knowledge. Qualifications & Skills: Minimum qualification: 10th / 12th pass or Graduate (preferred). 0–2 years of experience in the Food & Beverage / Café / QSR industry. Strong communication and interpersonal skills. Pleasant personality with customer-centric behavior. Ability to work in shifts, weekends, and under pressure. Basic knowledge of POS systems and hygiene standards (preferred). Work Environment: Fast-paced café environment. Requires standing for extended periods. Shift-based role (morning/evening).