Credit Support - Team Leader

The Loan Servicing Supervisor - Team Leader plays a pivotal role within the Loans group, being an essential part of the team and responsible for delivering on specific tasks and requirements. This position offers valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of financial services. Joining this dynamic and collaborative environment means playing a crucial role in the organization. As a Loan Servicing Supervisor, you will be responsible for monitoring the team daily to ensure all Service Level Agreements (SLAs) are met and escalating exceptions immediately for resolution. Supervising processes such as Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation will be part of your duties. Ensuring adherence to QUALITY & QUANTITY SLAs and maintaining a robust workflow allocation model are key aspects of the role. You will serve as the Subject Matter Expert (SME), handling complex process-related queries and routing them to onshore teams if needed. Implementing a robust Knowledge Management model, including Standard Operating Procedure (SOP) maintenance and training, will be crucial. Driving 100% compliance with process-related policies, guidelines, and controls is a significant responsibility. Motivating and supporting team members to meet goals, identifying High-Potential Employees (HIPOs), and planning for their development are also part of the role. Identifying alternatives and options for issues, seeking alternative scenarios, working collaboratively with others, valuing diverse skills, and building interdependence are essential. Identifying training needs to improve performance and ensure compliance with training timelines, as well as ensuring high team depth with trained backups for critical work queues are also key responsibilities. The ideal candidate should hold a Bachelor's degree with a minimum of 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Knowledge of loan systems like Loan IQ, nostro/cash matching, General Ledger reconciliation, SWIFT, and remittance systems is required. Strong problem-solving and investigative skills to analyze and resolve process-related issues, a strong risk and control mindset, and an understanding of investment banking products, including loans, are necessary. Driving small to medium-sized projects and achieving strong results are also part of the qualifications. Preferred qualifications include maintaining a strong control mindset and adhering to a high degree of business ethics, with in-depth experience in loan products and global markets. Excellent communication skills and the ability to pick up complex systems architecture easily are preferred. Driving global initiatives and effecting change in a large organization are also desirable skills for this role.,