Loan Servicing - Team Leader Alumni Career Site

6.0 - 10.0 years

0 Lacs

karnataka

On-site

The Loan Servicing Supervisor - Team Leader is a pivotal role within our Loans group, designed to deliver on specific tasks and requirements, making it an essential part of the team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. You will be responsible for monitoring the team daily to ensure all SLAs are met and escalating exceptions immediately for resolution. Supervising processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation will be part of your key responsibilities. Ensuring adherence to QUALITY & QUANTITY SLAs and maintaining a robust workflow allocation model are critical for success in this role. You will serve as the Subject Matter Expert, handling complex process-related queries and routing them to onshore teams if needed. Implementing a robust Knowledge Management model, including SOP maintenance and training, will be vital. It will be your duty to drive 100% compliance with process-related policies, guidelines, and controls. Motivating and supporting team members to meet goals, identifying High Potential Employees (HIPOs), and planning for their development are essential aspects of the role. Identifying alternatives and options for issues, seeking alternative scenarios, and working collaboratively with others to value diverse skills and build interdependence will be part of your daily routine. You will also need to identify training needs to improve performance and ensure compliance with training timelines, as well as ensuring high team depth with trained backups for critical work queues. To qualify for this role, you must hold a Bachelor's degree with a minimum of 6 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles. Having knowledge of loan systems like Loan IQ and understanding of nostro/cash matching, General Ledger reconciliation, SWIFT, and remittance systems is crucial. Strong problem-solving and investigative skills to analyze and resolve process-related issues, maintaining a strong risk and control mindset, and understanding investment banking products, including loans, are essential for success. Driving small to medium-sized projects and achieving strong results are also part of the job requirements. Preferred qualifications include maintaining a strong control mindset and adhering to a high degree of business ethics, with in-depth experience in loan products and global markets. Excellent communication skills and the ability to pick up complex systems architecture easily are highly valued. Driving global initiatives and effecting change in a large organization are additional preferred capabilities for this role.,

Posted 3 days ago

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