Credit Manager

As a Loan Servicing Manager at indiagold, your role will involve managing day-to-day loan servicing operations, ensuring compliance with company policies and regulations, handling customer service and escalation, and coordinating with cross-functional teams for seamless loan lifecycle management. Key Responsibilities: - Manage day-to-day loan servicing activities such as loan enhancement, renewal, and foreclosure. - Ensure accurate data entry, validation, and documentation for all loan accounts including KYC and bank details. - Process customer requests promptly and efficiently, such as loan rebook, renewal, and statement generation. - Implement and monitor SOPs to ensure compliance with company policies, RBI guidelines, and internal audit standards. - Identify process gaps and design corrective actions to enhance efficiency and reduce errors. - Oversee resolution of customer queries and escalations related to loan accounts. - Coordinate with other teams for smooth loan lifecycle management and support tech integrations for process automation. Qualifications Required: - Strong knowledge of loan servicing for secured and unsecured loans, including workflows. - Understanding of NBFC compliance norms, KYC processes, and data management. - Proficiency in MS Excel and loan management systems. - Analytical mindset with a focus on process improvement and problem-solving skills. If you are passionate about financial well-being and thrive in a fast-paced and innovative environment, indiagold offers empowered opportunities across various functions such as Sales, Business Development, Partnerships, Operations, Credit, Pricing, Customer Service, and more. We value aptitude and attitude over past experience, so if you believe you can contribute positively to our team, we encourage you to connect with us.,