Credit Controller

We are looking for a highly experienced and result-driven Credit Controller to oversee and manage the companys credit and collections process. The ideal candidate will have 10+ years of experience in credit control, accounts receivable, or debt management with a proven track record of maintaining healthy DSO (Days Sales Outstanding) and ensuring smooth cash flow.This role requires strong negotiation skills, attention to detail, and the ability to collaborate with internal teams (sales, operations, and finance) as well as external stakeholders to resolve credit and payment-related issues.

Key ResponsibilitiesAssess, review, and approve credit applications within company guidelines.Monitor and manage the collection portfolio for assigned accounts to achieve collection targets.Maintain DSO in line with company policies and drive first 3-month collections for new accounts.Follow up on overdue accounts through calls, emails, and customer visits, ensuring timely payments.Review invoice submissions by the operations team and resolve billing, GST, and credit-related queries.

Issue dunning notices, arrange account statements, and maintain detailed records of collection activities.Liaise with customers to negotiate repayment plans, resolve disputes, and manage credit risks.Coordinate with sales, regional managers, and other internal stakeholders for payment follow-ups.Analyze and reconcile account ledgers, GRNs, credit notes, and customer balances.Manage expired ABG, PBG, SDBG follow-ups and payments as per terms.

Conduct weekly and monthly account reviews and prepare MIS reports on outstanding payments and credit health.Support the sales team in debt collection matters and ensure strict adherence to company credit policies.Assist during audits, ensuring timely data submissions and compliance with financial internal controls.

10+ years of proven experience in credit control, accounts receivable, or debt collection (FMCG/Fresh Produce/Trading industry preferred).
Bachelors degree in Commerce, Finance, Accounting, or a related field (Masters is a plus).Strong negotiation and relationship management skills with corporate clients.Proficiency in Microsoft Excel (Advanced preferred), Word, Outlook, and familiarity with ERP/Tally systems.Ability to work independently with minimal supervision and meet tight deadlines.Excellent communication skills (verbal and written) in English and Hindi.Strong analytical and problem-solving skills with a proactive mindset.Willingness to travel occasionally for collections and client meetings.