Credit Control Manager

Key Roles & Responsibilities

1. Credit Policy & Risk Management

• Design, implement, and periodically review credit control policies, procedures, and customer credit limits aligned with business objectives and risk appetite.
• Assess customer creditworthiness using financial statements, credit reports, payment history, and market intelligence.
• Approve, revise, or withdraw credit limits based on risk evaluation and payment behavior.
• Identify high-risk accounts and recommend risk mitigation measures such as advance payments, bank guarantees, credit insurance, or revised terms.
• Ensure strict adherence to internal credit policies and escalate deviations to senior management.

2. Accounts Receivable Management

• Oversee the complete accounts receivable lifecycle, including invoicing, collections, adjustments, reconciliations, and customer ledger maintenance.
• Monitor daily, weekly, and monthly receivables and aging reports to ensure timely collections.
• Drive initiatives to reduce Days Sales Outstanding (DSO) and overdue balances.
• Ensure accurate and timely posting of receipts.
• Review provisions for doubtful debts and recommend write-offs in compliance with accounting standards.

3. Collections & Recovery

• Develop structured and segmented collection strategies based on customer profiles and aging buckets.
• Ensure systematic follow-up on overdue accounts through calls, emails, reminders, and meetings.
• Personally manage critical, high-value, or long-pending accounts, negotiating payment plans or settlements where required.
• Coordinate with Sales and Customer Service teams to resolve disputes related to pricing, delivery, or documentation.
• Liaise with Legal teams, collection agencies, or external consultants for escalations, recoveries, or litigation.

4. Team Leadership & Performance Management

• Lead, mentor, and supervise the credit control and collections team.
• Set clear individual and team targets aligned with departmental KPIs.
• Monitor performance, conduct periodic reviews, and identify training and development needs.
• Foster a culture of accountability, collaboration, and continuous improvement.

5. Reporting & MIS

• Prepare and present detailed MIS reports covering receivables aging, overdue analysis, customer-wise exposure, bad debts, and collection efficiency.
• Provide accurate cash flow forecasts based on expected collections.
• Highlight key risks, trends, and problem accounts with actionable recommendations to senior management.
• Support management reviews, audits, and board-level reporting on receivables and credit risk.

6. Cross-Functional Coordination

• Work closely with Sales teams to align credit decisions with growth objectives while controlling risk exposure.
• Participate in contract reviews to ensure favorable credit terms and policy compliance.
• Coordinate with Treasury, Accounts Payable, and Banking teams to optimize cash management.
• Act as the primary point of contact for auditors, internal control teams, and statutory authorities on credit-related matters.

7. Compliance & Controls

• Ensure compliance with applicable accounting standards, internal controls, and regulatory requirements.
• Maintain complete documentation for credit approvals, customer agreements, and legal cases.
• Support internal and external audits by providing accurate data, reconciliations, and explanations.
• Drive system and process improvements within ERP/accounting systems for enhanced control and visibility.

Qualifications & Experience

• Bachelors degree in Commerce, Accounting, Finance, or a related discipline.
• Professional qualifications such as

  CA / CMA / MBA (Finance)

   preferred.

• 7to 12 years

   of experience in credit control and accounts receivable, including

  35 years in a managerial role

  .

Skills & Competencies

• Strong expertise in credit control, receivables management, and financial analysis.
• Excellent negotiation, communication, and stakeholder management skills.
• Proven leadership and people management capabilities.
• High analytical ability with strong attention to detail.
• Proficiency in ERP systems (SAP, Oracle, Tally, Dynamics, Navision / Business Central) and advanced MS Excel.
• Ability to work under pressure and meet strict deadlines.