Credit Collections Analyst - Executive

We are actively looking to hire Credit Collections Analyst -Executive Pune Professionals at _VOIS.

Role: Credit Collections Analyst

Position- Sr Executive

Experience- 2 to 6 years

Location: Pune

Working Persona: Hybrid

Can apply here:

Role Purpose:

The primary responsibility of the Collections analyst will be to handle outbound calls to customers with outstanding balances, providing them with information about their accounts and working with them to resolve any issues. The role requires excellent communication skills, a strong customer service orientation, and the ability to handle sensitive financial information with discretion.

In addition to making outbound calls, the analyst will be responsible for documenting all interactions with customers, updating account information in our systems, and following up on any promises or commitments made during calls. They will also need to work closely with other departments to ensure that customer issues are resolved in a timely manner.

This position requires a high level of organization and attention to detail, as well as the ability to work independently and manage multiple priorities. The ideal candidate will have previous experience in collections or a related field, and a proven track record of meeting or exceeding performance targets.

This position requires a high level of organization and attention to detail, as well as the ability to work independently and manage multiple priorities. The ideal candidate will have previous experience in collections or a related field, and a proven track record of meeting or exceeding performance targets.

ESSENCE OF ROLE- Key Accountabilities

Impact on the business:

•Reduce Days Sales Outstanding: Holistic CTC solutions which reduces the time between sale and payment and improve cash flow

•Limit Revenue Dilution are reduced by stopping leakage throughout the CTC process from lost opportunities on orders/sales by recovering within minimal impact to bad debt

•Required to perform activities as per timelines

•Provide support to local market and ensure Audit requirement are met at all time

•Compile, deliver and analyze reports as needed and provide proposals for corrective actions where necessary within the required business unit.

Customers, supplier and third parties:

•Enhance customer experience by timely query resolution

•Supporting local markets and internal team on the required information

•Provide support to local market and ensure Audit requirement are met at all time

•Adder to GPO timelines and initiatives.

•Liaising with internal team like AP, Treasury

•Leadership team both within shared services and local market