CRE - Foreign exchange

As a member of the team at Mindtel, your role will involve developing and maintaining strong customer relationships to enhance satisfaction and loyalty. Your key responsibilities will include: - Responding to customer inquiries via phone, email, and in-person interactions. - Assisting customers in navigating our products and services effectively. - Identifying and understanding customer needs to offer the best solutions. - Managing customer complaints and providing appropriate solutions in a timely manner. - Collaborating with sales teams to identify opportunities for upselling and cross-selling. - Gathering feedback from customers to improve service delivery and offerings. - Conducting customer surveys to gauge satisfaction and areas for improvement. - Participating in team meetings to share best practices and strategies. - Consistently meeting and exceeding individual and team performance goals. To excel in this role, you should have: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in customer service or a similar role. - Excellent verbal and written communication skills. - Strong problem-solving abilities. - Ability to work effectively in a team-oriented environment. - Proficiency in CRM software and customer interaction tools. - Familiarity with sales techniques and negotiation skills. - Ability to manage multiple tasks and prioritize effectively. - Strong interpersonal skills and a customer-centric approach. - Ability to adapt to changing situations and technology. - Detail-oriented with strong organizational skills. - Willingness to learn and take on new challenges. - Ability to analyze data and customer feedback. - Experience in using Microsoft Office Suite. - Ability to work on-site and engage with customers directly. - A positive attitude and a passion for helping others.,