Job
Description
In this role as a Transaction Management - Client Services Custody Ops Manager, you will be accountable for managing complex and critical professional disciplinary areas. You will provide operational and service leadership to your team, applying your in-depth disciplinary knowledge to offer value-added perspectives and advisory services. Your responsibilities will involve contributing to the development of new techniques, models, and plans within your area of expertise. Strong communication and diplomacy skills are essential for this role as you will be responsible for the volume, quality, and timeliness of end results, as well as shared responsibility for planning and budgets. Your work will have a significant impact on an entire area, ultimately affecting the overall performance and effectiveness of the sub-function/job family. You will be responsible for delivering a full range of services to one or more businesses/geographic regions, which will require excellent communication skills, including external communication. Your duties will also include fostering positive client relations, managing escalations inquiries, directing client complaints to relevant departments promptly, and providing solutions within agreed timeframes. Additionally, you will be accountable for reviewing client feedback in a timely manner and engaging in service improvement initiatives to enhance service relations. **Key Responsibilities:** - Provide support for the TM Client Services team, including NAM hours - Focus on day-to-day operational inquiries while contributing to strategic planning - Develop and implement business plans, policies, and procedures - Serve as a subject matter expert and resource for business partners - Manage a department, product, or process with a high level of independence - Have full management responsibility for a team or multiple teams, including people management, budgeting, planning, and performance evaluation - Manage and execute client transactions ensuring compliance with audit and compliance standards - Take ownership of client investigations and collaborate with operational teams for resolution - Coordinate account maintenance, enforce banking policies, and conduct client calls - Identify new business opportunities and refer to product specialists - Assess risks in business decisions and ensure compliance with laws and regulations - Utilize Citi applications for service-related process improvements **Qualifications:** - 12-15 years of relevant experience, preferably in Client Services role in Custody Settlements & Client Servicing - Extensive knowledge of Custody operations - Experience in leading teams, people management, and performance evaluations - Flexibility to work in shifts, preferably early morning shifts - Strong communication skills, both written and verbal - Ability to multi-task, with strong organizational and time management skills - Proficient in problem-solving, data analysis, and attention to detail - Client-facing experience with a background in operations, compliance, investments, banking, and custody products **Education:** - Bachelor's/University degree or equivalent experience If you are a person with a disability and require a reasonable accommodation to use search tools or apply for a career opportunity, please review Accessibility at Citi. Additionally, you can view Citis EEO Policy Statement and the Know Your Rights poster. In this role as a Transaction Management - Client Services Custody Ops Manager, you will be accountable for managing complex and critical professional disciplinary areas. You will provide operational and service leadership to your team, applying your in-depth disciplinary knowledge to offer value-added perspectives and advisory services. Your responsibilities will involve contributing to the development of new techniques, models, and plans within your area of expertise. Strong communication and diplomacy skills are essential for this role as you will be responsible for the volume, quality, and timeliness of end results, as well as shared responsibility for planning and budgets. Your work will have a significant impact on an entire area, ultimately affecting the overall performance and effectiveness of the sub-function/job family. You will be responsible for delivering a full range of services to one or more businesses/geographic regions, which will require excellent communication skills, including external communication. Your duties will also include fostering positive client relations, managing escalations inquiries, directing client complaints to relevant departments promptly, and providing solutions within agreed timeframes. Additionally, you will be accountable for reviewing client feedback in a timely manner and engaging in service improvement initiatives to enhance service relations. **Key Responsibilities:** - Provide support for the TM Client Services team, including NAM hours - Focus on day-to-day operational inquiries while contributi
