CPAG UPSD BSM

Role Overview: As a Customer Service Manager, your primary responsibility will be to review open complaints regularly, ensuring timely response and closure in line with SLAs. You will play a crucial role in achieving revenue targets and maintaining high service quality through preventive maintenance. It is imperative to keep customer i-base updated by regularly updating end user data in the system. Driving customer engagement and ensuring a high Customer Satisfaction Index (CSI) will be your main focus. Key Responsibilities: - Possess knowledge of products such as Room Air Conditioners, Water Purifiers, Air Purifiers, and Air Coolers. - Demonstrate technical knowledge of service offerings and Channel Management. - Manage vendors, business associates, and dealers effectively. - Understand Revenue Generation mechanisms including Annual Maintenance Contracts (AMC) and Spare Parts. - Exhibit excellent communication and presentation skills. - Utilize strong interpersonal and negotiation skills to build effective relationships. Qualifications Required: - Expertise in product knowledge and technical service offerings. - Strong communication, presentation, interpersonal, and negotiation skills. - Experience in managing vendors, business associates, and dealers effectively. - Familiarity with Revenue Generation mechanisms like Annual Maintenance Contracts (AMC) and Spare Parts. (Note: No additional details of the company were mentioned in the provided job description.),