Courier

Job Title: Back Office Executive – Courier & Freight Services

Location: Work From Home (Under Canada Supervision)

Shift Timing: 9:30 AM – 5:30 PM Canada Time

Reporting To: Canada Office via Camera Supervision

Experience: Minimum 2 years in Courier / Freight Forwarding Industry

Languages Required: Proficient in English & Punjabi (spoken and written in English)

We are hiring a Back Office Executive to support our Canada operations remotely. The ideal candidate must have experience in the courier or freight forwarding industry, excellent communication skills in English and Punjabi, and a strong ability to convert leads into sales through email and phone.

This is a Work From Home opportunity, but the role is directly supervised by our Canada team during Canadian business hours. Training will be provided to align with our operational needs.

Key Responsibilities:

• Send promotional and follow-up marketing emails to prospective and existing customers.
• Convert incoming leads (e.g., TG leads) into successful sales via phone or email.
• Attend customer calls when our Canada-based staff are unavailable.
• Respond to quotation requests and share pricing and service details accurately.
• Maintain and update client records and communication logs.
• Uphold high standards of data security and confidentiality.
• Sign a service and data confidentiality bond as per company policy.

Requirements:

• Minimum 2 years of experience in courier or freight forwarding services.
• Fluency in English and Punjabi (verbal and written – communication in English is required).
• Excellent email writing and telephone communication skills.
• Knowledge of Microsoft Office, Gmail/Outlook, and CRM tools.
• Self-disciplined, proactive, and capable of working under remote supervision.
• Comfortable working in Canada time zone shift (9:30 AM – 5:30 PM).
• Stable internet connection and functional home office setup.

Additional Information:

• Job Type: Full-Time, Remote
• Work Hours: Align with Canadian business hours
• Bond Requirement: Service & data confidentiality bond mandatory before onboarding
• Training: Will be provided as per company processes and expectations