Counter Sales Associate

Job Title: Front Office Sales Executive – Bakery

Department: Sales & Customer Service

Reports To: Store Manager / Outlet In-Charge

Job Summary:

The Front Office Sales Executive is responsible for greeting and assisting customers, promoting bakery products, handling billing and orders (including dine-in and takeaway), and ensuring a pleasant customer experience. The role also includes maintaining display counters, coordinating with production and delivery teams, and managing daily sales transactions.

Key Responsibilities:

Customer Service:

• Welcome and engage customers with a friendly and professional attitude.
• Understand customer preferences and suggest suitable bakery items.
• Handle customer inquiries, feedback, and complaints efficiently.

Sales & Billing:

• Accurately process sales transactions using POS/billing software.
• Upsell and cross-sell bakery items to increase sales.
• Manage cash, card, and online payments responsibly.
• Maintain daily sales records and submit reports to the manager.

Display & Stock Management:

• Ensure bakery display counters are attractive and well-stocked.
• Coordinate with the production team for replenishment of items.
• Check expiry dates, freshness, and quality of displayed products.

Order Coordination:

• Handle takeaway, WhatsApp, and online orders
• Ensure correct items are packed and delivered promptly.
• Maintain coordination with delivery and packing staff.

Housekeeping & Hygiene:

• Maintain cleanliness of the front office, counters, and display area.
• Follow hygiene and food safety standards at all times.

Qualifications & Skills:

• Minimum Qualification: 12th Pass / Diploma / Graduate in any stream.
• Experience: 1–3 years in bakery, café, or food retail preferred.
• Good communication skills in English and Tamil.
• Basic computer knowledge (POS/Billing software).
• Pleasant personality and customer-oriented approach.
• Ability to multitask and work in a fast-paced environment.

Work Schedule:

• 9–10 hours per shift (rotational weekly off).
• Morning and evening shifts as per store requirement.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹21,610.31 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person