Counsellor/ Patient Care Associate/ Business Development/ Optometry

divya.aaru@dragarwal.com/

Roles & Responsibilities:

Business Development -

• Responsible for Doctor referral marketing.
• Building a strong doctor network.
• Meet doctors on a daily basis in the assigned territory.
• To Conduct Awareness Program for General Public in the Doctor Hospital/Clinic on Various eye Awareness day.
• To Conduct Camps for Hospital / Doctor Clinic / Chemists Association & General Public.
• To Audit the Referral kit has been delivered to the Referee.
• Focus on increasing the walkins and patient footfalls in the hospital.

Counsellor

• Counsels patients on the reports given by the doctor.
• Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion.
• Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,)
• Explain the tariff of the concern procedures / investigations to patients in detail.
• Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details).
• Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing).
• Cross verifying all the relevant documents related to Credit billing before surgery.
• Maintaining Counselor Summary for all counseled patients.
• Doing Tele Calling and maintaining report for the same.
• Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery.
• Follow up with patients at all stages.
• Explain the tariff of the concern procedures / investigations to patients in detail.

Optometrist -

• Checking of refractive power by Auto Refractometer.
• Checking the intraocular pressure by Tonometer.
• Taking Patient History.
• Checking Subjective Refraction and Retinoscopy.
• Checking color blindness.
• Checking EOM (Extra Ocular Movements and Pupil Reaction)
• Contact Lens fitting and dispensing.
• Cataract Investigation:A - Scan, B - Scan, IOL Master, Keratometry, Syringing and Specular Microscopy.
• Glaucoma Investigation:Autoperimetry, OCT
• Orthoptics Investigation: Squint Workup, Synaptophore, Hess-Charting, Diplopia Charting and Retinoscopy.
• Posterior Segment Evaluation: Fundus Fluorecin Angiography, Posterior Optical Coherence Tomography, B Scan, Pachymetry.
• Cornea Evaluation:Zyoptix Workup, Aberropia Workup, Orbscan, Aberrometry and Anterior Segment OCT, Contrast Sensitivity, W4DT (Worth 4 Dot Test), Schirmer test for Dry Eye.
• Handing over the case sheets to next department.

Patient Care Associate -

• Co-ordination with all Departments (Internally / Externally)
• Raising Indent for Branch based on the requirements.
• Ensuring smooth patient flow.
• Minimizing the process & waiting time.
• Co-ordination with patients till they walk out.
• Maintaining FFA, Auto Perimeter, B-Scan, Laser & Doctors registers.
• Maintaining employee attendance and monitoring staff leave and timings.
• Arranging alternative staff and doctors while they are on leave.

Thanks & Regards,

Divya Aaru

Assistant Manager - HR

Dr. Agarwals Eye Hospital

Mobile : 8925330223

Email :

www.dragarwal.com