Counsellor

Role & responsibilities

1.Drive the scheduled patient appointments when needed

2.Counsel patients for all surgeries (cataract/retinal/glaucoma/cornea/lids, etc.)

3.Stay current with the latest technologies & medications and be able to answer general patient questions (premium IOLs, etc.)

4.Verification of medical benefits for surgery and injections.

5.Discuss benefits and costs of non-covered benefits with patients

6.Complete consent and other necessary forms for surgery

7.Forward packet of surgical paperwork to appropriate surgical facility/staff

8.Inform patient of any pre-admission testing (labs, EKG, etc.) as needed. Also, of what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care.

9.Schedule/board patient at correct facility (fax date/doctor/which eye/general information) with the appropriate boarding information per each surgical location requirements

10.Type History & Physical forms

11.Able to accurately complete surgery encounter form.

12.Must comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.

Preferred candidate profile

EDUCATIONAL QUALIFICATIONS

Must be a Graduate

EXPERIENCE

1+ years of counselling experience preferably in a hospital

PREFERRED SKILLS

1.Must demonstrate data entry skills, knowledge of standard office equipment.

2.Knowledge of medical insurance/benefits and previous experience ICD coding and medical terminology preferred.

3.Familiar with and understand chart documentation and layout

4.Familiar with the anatomy of the eye

5.Ability to handle multiple activities effectively, exhibit good communication and intra-personal skills. Patient service oriented.

6.Flexibility and dependability to meet demands of workplace and changes in the workplace.

7.Ability to work in a team environment