Counselling Head

Job Description

Job Title: Counseling Head Location: Carrington Training Institute of Hospitality Management and Aviation Department: Student Admissions & Support Reports to: Director Job Summary: As the Counseling Head, you will oversee and manage the counseling operations, lead the counseling team, and ensure an exceptional experience for prospective and current students. You will play a pivotal role in admissions, career guidance, program selection, and ensuring the alignment of counseling activities with the institute's vision and goals. Key Responsibilities: ✅ Counseling & Student Support Provide comprehensive counseling via multiple channels (calls, emails, chats, social media). Advise on admissions, academics, student services, program selection, and career planning. Counsel students on educational courses, program selection, and admission requirements. Clarify doubts, ensuring strong communication and convincing skills. Take lectures for Personality Development, Grooming, and Cabin Crew modules. ✅ Lead Generation & Conversion Generate leads and conduct marketing activities such as kiosks, quiz seminars, and flyers distribution. Convert leads from various sources into enrolled students. Conduct follow-ups for admissions and fee collections. Assist in promotional activities and provide course information to inquiring students. ✅ Team Leadership & CRM Management Oversee and guide the counseling team, providing training and support. Work with telephony and CRM systems to maintain accurate records of leads and student interactions. Monitor team performance and ensure high conversion rates and student satisfaction. ✅ Reporting & Other Duties Maintain and update CRM databases regularly. Prepare periodic reports on counseling performance and lead conversion. Attend other duties and responsibilities as assigned from time to time. Qualifications & Skills: ✔ Bachelor’s degree (Master’s preferred) in Hospitality Management, Aviation, or related field. ✔ 3-5 years of experience in a similar counseling and admissions role, preferably in hospitality or aviation education. ✔ Strong interpersonal and communication skills. ✔ Experience in telephony and CRM systems. ✔ Leadership skills with the ability to motivate and manage a team. ✔ Ability to work independently and manage multiple tasks simultaneously. What We Offer: 🎓 A dynamic work environment with opportunities for professional development. 🎓 Collaboration with industry leaders and experts. 🎓 A chance to shape the future of students in the vibrant hospitality and aviation sector. Show more Show less