Corporate Travel Consultant

Job Description

relationships Salary: 4-7 lakhs per annum Designation: Senior Travel Consultant/ Manager Work Location: Hyderabad We are looking for you if you are: Willing to work the night shift. Expert with Flight and Hotel Reservations using Amadeus. Minimum of 6 years experience in the travel industry. Should have handled international and SOTO queries for at least 5 years. Handled corporate travel for at least 3 years. Proficient in written and oral English. Able to work as an individual and as a team. Posses Hotel reservations knowledge. Proficiency in Microsoft Office applications. Demonstrate internet research skills for customer information Hold a degree in tourism-related field IATA preferred. Posses strong problem-solving and/or critical-thinking skills. Optional- Should have led a team Your responsibilities: Search and confirm travel reservations for the customer/ corporate client. Understands and accurately applies client travel policy and requirements to each interaction. Provide travel offers and general travel advice to travelers. Responds to requests accurately and completely. Understands and accurately applies travel supplier rules. Maintains current knowledge of the state of the various travel industries supported. Provides the customer with the required industry information, such as low fares, exchange costs, and penalties. Performs follow-up as needed and within the time frame promised to the customer. Seeks assistance from others for the resolution as appropriate. Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity. Often uses statements to the customer to validate a clear understanding of the customer's needs. Provides feedback to management to avoid future customer issues when solicited. Is mindful of the client service level agreement in all transactions. Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate. Completes tasks as assigned. Willingly offers assistance to team members within and across teams Maintain and furnish records/reports as and when required.