Converse Placement Services India Pvt. Ltd.

Job Openings Role SME (Voice support) Skillset - GCP and IICS ETL processes Experience 3 Years Location Pune Shift timing- Rotational 24x7 shift Weekly off - Rotational CTC up to 10LPA Should have 3-6 years of experience in IICS ETL processes and in GCP Big Query, data warehouse concepts, data integration concepts, and cloud-based data platforms. Experience in batch process monitoring for IICS jobs, workflows, and integration tasks to ensure smooth operation and promptly address any issues or failures. Experience in troubleshooting common issues and alerts in IICS and experience in troubleshooting common issues and alerts in GCP BigQuery Experience in using Control-M (Tivoli/ any other Scheduling tool) to monitor and publish execution status and load completion status notifications. Experience in initial diagnosis of job failures, log analysis, understand the issues, and try to first level fix and trigger the job. Good knowledge of GCP BQ/SQL queries to analyze data and assist in troubleshooting data-related issues. Provide 24/7 support coverage and respond promptly to critical incidents. Support batch operations to ensure data delivery within defined SLA. Escalate issue to L2 team if resolution support required. Experience in Incident management tool (Service now, Cherwell etc.) to support regulation of batch maintenance activities. Good communication skills English. Team Converse KeySkills BPO,data warehouse,ETL,GCP,IICS,International Voice,International Voice Call,Technical Service,Technical Support,Voice Functional Area BPO,Technical Support / Helpdesk Candidate Profile Detail Show more Show less