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Content Strategy Analyst II

Content Strategy Analyst II

Mastercard

13 - 15 years

14 - 16 Lacs

Pune Vadodara

Posted:22 hours ago| Platform:

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Skills Required

Publishing PDF digital content XML Information security MSTP HTML Customer service Operations Corporate security

Work Mode

Work from Office

Job Type

Full Time

Job Description

Content Strategy Analyst II

Summary:
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages. Overview: This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies. Are you passionate about technology and finding new ways of doing things that challenge the status quo? Do you enjoy finding new solutions for delivering digital content? Do you enjoy working on a team that interfaces with business partners across the globe? Role: Work with cross functional Teams and multiple Business/Product Owners to create and update technical content Ensure updates are made to content in accordance to the CS&D writing standards Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile Provide excellent customer service to our business partners and customers Author in XML or markdown, a tool utilized for content creation and editing Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki All About You: Possesses strong organizational and time management skills Exhibit strong written and verbal communication skills Willingness to learn new technology programs and process to drive innovation through ingenuity, creativity, and thoughtful risks Adaptable to dynamic change and ambiguity thriving in a fast-paced environment Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships Exhibit the highest degree of professionalism, accountability, and empowerment to drive results Experience with Microsoft Office products Basic understanding of DITA/XML, HTML, and PDF Basic knowledge with MSTP/Chicago/any other technical publication guidelines

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Mastercard

IT Services and IT Consulting

Purchase NY

10001 Employees

906 Jobs

Key People

Michael Miebach

CEO
Linda Kirkpatrick

President of North America
Raj Dhamodharan

Executive Vice President, Digital Asset and Blockchain Products

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Content Strategy Analyst II