Content Specialist

Job Description

The Benchmark Client Support team responds to client questions about benchmark content used across performance, risk management, compliance, research, and client reporting workflows. Our team is dedicated to innovation and to providing best-in-class support for our continually growing user base. We focus on third party index datasets sourced from over a hundred index providers including Bloomberg, S&P Dow Jones, FTSE Russell, MSCI, IHS Markit, NASDAQ, Euronext, and many others. On a daily basis, we work with FactSets Sales and Consulting teams to support client requests and work closely with our Content Collection and Content Integration Engineering counterparts to support new content and develop new ways of surfacing data - all with a focus on usability and discoverability. The Content Specialist will be providing effective and polite support to customers in relation to our products through a ticketing system. This includes active focus on enquiry resolution, a positive client centric demeanor and ensuring that all the vital action is taken to resolve a customer s enquiry. Content Analyst is responsible for support and operations areas of development including such tasks as troubleshooting, administration, QA testing, and documentation. They will assist in the preparation of product specifications for enhancements and new products. What Youll Do Develops an understanding of clients needs and workflows for specific product/content area. Contributes to remediating topics around index methodology including documenting findings and providing background analysis, troubleshooting, and testing. Correspond with 3rd party data suppliers to query data integrity issues. Contributes to ad-hoc projects. Effectively communicates data integrity fixes with appropriate content and engineering team and follows through until resolution. Call out problems affecting several customers or influencing the timely resolution of one customer s enquiry. Recognize and raise recurring problems, inferior processes, or outdated procedures. What Were Looking For Bachelor s degree required (in Finance, Economics, Accounting or equivalent) Advanced degree preferred Effective verbal and written communication skills Strong analytical, problem solving skills Ability to work independently Quick learner; ability to apply skills and past experiences in new situations Has a basic understanding of indices/benchmarks Knowledge of the financial industry, a big plus Whats In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.