Consumer Experience Dentist

About the Role

As a Consumer Experience Dentist, you will play a pivotal role in shaping and

monitoring the patient experience across all our clinics. This is not a traditional clinical

role—it combines clinical expertise, patient empathy, and operational excellence. You

will ensure that patients receive world-class care, teams follow consistent protocols,

and every clinic delivers on our brand promise.

This is a high-impact role, requiring frequent clinic visits, sharp observation, structured

reporting, and collaboration with leadership to drive improvements.

Key Responsibilities

1. Patient Journey Audits

• Conduct regular clinic visits to observe and assess the complete patient

journey—from reception to consultation, treatment explanation, and follow-up.

• Identify friction points, lapses, or inconsistencies in patient experience.

• Perform spot checks on hospitality, waiting time, treatment clarity, and

transparency.

2. Experience Strategy & Process Optimization

• Develop frameworks to standardize consultation and patient care across all

clinics.

• Partner with operations to reduce friction and ensure seamless patient flow.

• Suggest and implement improvements in patient communication, hospitality,

and comfort.

3. Data-Driven Insights

• Collect and analyze patient feedback during clinic visits.

• Report recurring issues to leadership with actionable recommendations.

• Track key experience metrics (NPS, patient satisfaction, follow-up adherence).

Who You Are

• BDS/MDS with 1–3 years of clinical experience.

• Strong understanding of patient psychology, communication, and hospitality in

healthcare.

• Prior exposure to clinic operations, consumer experience, or quality audits is a

plus.

• Analytical and structured thinker who can convert observations into actionable

insights.

• Strong communication and influencing skills to coach doctors and staff

effectively.

• Willingness to travel frequently within Bangalore across all clinics.

If Interested share your CV to dr.tahseen@doc32.in

Job Type: Full-time

Pay: ₹350,000.00 - ₹500,000.00 per year

Work Location: In person