Consultant-Staff

2 - 4 years

7 - 8 Lacs

kochi

Posted:3 hours ago| Platform:

Apply

Skills Required

printing service management telecom assurance automation project management analytical consulting analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
Design CX Strategy, Target operating model design and Business process reengineering
Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
Develop the VoC program and support the clients in the roll out of the plan
Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
Customer Marketing capabilities such as Channel management, products and service management, customer insights
Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
Have a good fundamental understanding of Customer domain and functioning.
Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
Contribute in the development of intellectual capital in your industry of expertise
Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

BE/B-Tech/MBA
2-4 years of consulting work experience in Customer Domain projects
Strong PowerPoint and presentation skills.

More Jobs at EY

Core Audit Manager- Bangalore

Chennai, Bengaluru

5 - 8 yrs

INR 20 - 32 Lacs

UK Payroll - Senior

Bengaluru

4 - 8 yrs

INR 3 - 8 Lacs

UK Payroll- Advanced Analyst

Bengaluru

2 - 4 yrs

INR 1 - 5 Lacs

Associate - SaT - TMT - SaT - TCF - Transaction Diligence - New Delhi

Delhi

Experience: Not specified

Salary: Not disclosed

Executive - Assurance - CHS - ASU - Audit - Audit Services - Ahmedabad

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.