Consultant, Account Management

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies. Our founders, Saurabh & Abhishek, recognized the potential in this industry due to its substantial size, rapid growth, and the opportunity to enhance customer experience through technology. Over the past 5 years, we have made significant strides in innovation, customer experience, and value delivery, serving over 4000 companies, 700,000 lives, and 20 of India's unicorns. About the Team: Plum's Account Managers operate based on four core principles: - Disrupting the insurance industry by elevating the customer experience. - Addressing challenges within the insurance world such as complex systems, excessive paperwork, lack of trust, and obscure features. - Striving to be a friendly insurance and health partner focused on simplicity and ease of use. - Embracing diversity in customers to learn and excel, with team members evolving into leaders through continuous growth and promotion from within. About the Role: As Plum transitions from a startup to a scale-up phase, we are seeking dynamic individuals to contribute to our growth. We are in search of exceptional account managers who excel in customer satisfaction, take ownership of customer delight, and are driven to exceed targets. This role requires individuals who are eager to run their own mini business within the organization. Responsibilities: - Manage a diverse set of accounts comprehensively, taking full responsibility for all outcomes including escalations, relationship management, retention, and revenue. - Develop a deep understanding of the product and collaborate with various teams to streamline internal processes effectively. - Progress to cross-selling and generating customer referrals to expand your portfolio. Role Requirements: - 2-4 years of experience in B2B sales and customer-facing roles. - Excellent written and verbal communication skills with high numerical proficiency. - Strong customer empathy and a sense of extreme ownership. - Proficient problem-solving abilities and a proactive approach to address customer issues. - Ability to collaborate with cross-functional teams to resolve challenges. - Adherence to service level agreements (SLAs) and established processes.,