Job Description

Job Description As a Fault Management/Configuration Management Engineer - Radio, you will be involved in the daily Shift operations to handle network outages, be responsible for end-to-end troubleshooting until resolution, collaborating with multiple stakeholders across domains/teams, to maintain high network uptime & availability. How You Will Contribute And What You Will Learn Trouble ticket handling (via ITSM/Netcool/BMC Remedy tool)Extend Level 2 FM/CM support in RAN (Radio Access Network) domain (multi-technology, multi-vendor)Understand complex network design/solutions comprising multi-vendor equipment (like Nokia/Ericsson/ Samsung/Huawei)Engage yourself in remote Troubleshooting, Fault localization and Remote Resolution.Plan, prepare & implement Configuration/Optimization related network changes as required.Contribute towards achieving & maintaining key performance metrics (KPI / SLA / OLA)Perform planned preventive/proactive maintenance and/or fault-fixing changes as required, adhering to the set process/guidelines.Rehoming / Recommissioning / Hardware / software parameter changes / upgrades.Contribute towards building Knowledge base & Problem Management. Key Skills And Experience You Have: Bachelor's degree in engineering with good communication skills (both verbal and written)Minimum 3-to-5 years of Fault Management experience in handling RAN (Radio Access Network) telecom networks, preferably both Remote Technical Support & field experience. At least 2 years of multivendor experience (like Nokia + Ericsson / Nokia + Samsung / Ericsson + Samsung)Knowledge in Configuration Management, Network Integration, SW Upgrade activities is added advantage. It would be nice if you also had: Aptitude to learn & develop new skills in complex technologies and drive innovation.Certifications like CCNA / ITIL About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.