Role Proficiency
Under the guidance of senior leadership, the Configuration Lead will support and leadclient product implementations, ensuring on-time, high-quality, and compliantdelivery. The individual will mentor the configuration team, ensure process adherence,and act as a bridge between technical and business teams to deliver successful clientoutcomes.Key Responsibilities
Lead the end-to-end configuration and implementation of healthcareadministration products.Drive product implementation plans — ensuring delivery withindefined timelines, budgets, and SLAs.Guide and mentor Configuration Analysts and Engineers, ensuring adherenceto best practices.Design and configure Core Admin systems for Claims and ClinicalOperations.Plan and run Agile configuration sprints, including backlog grooming, sprintplanning, and demos.Conduct configuration reviews to ensure compliance with standards anddesign principles.Manage promotion of configuration through all environments; maintainthe gold environment with timely backups.Coordinate with Integration, Conversion, and Testing teams for smoothexecution across functions.Provide regular status updates, identify risks, and propose mitigation strategies.Participate in client demos, representing configuration deliverables andresolving implementation issues.Collaborate with internal and external stakeholders to enhance productfunctionality and user adoption.Measures of Success
100% on-time and high-quality implementation per client requirements.Strong client satisfaction and minimal grievances or escalations.Adherence to configuration standards, coding best practices, anddocumentation quality.Achievement of personal and team OKRs (Objectives & Key Results).Successful utilization of implemented product features by end users.Mandatory Skills
5–8 years of experience in Healthcare ProductImplementation or Configuration Leadership roles.Strong knowledge of Healthcare domain — preferably US Healthcare / Payorsystems.Hands-on expertise in configuration, product setup, and deployment withinhealthcare products.Proficiency in Agile methodologies and experience running configurationsprints.Experience working with HealthRules Payor or any platform-based healthcareproduct (highly preferred).Deep understanding of Claims processing, Member/Provider data,and Clinical Operations.Exposure to DevOps practices, CI/CD pipelines, and configurationpromotion processes.Familiarity with cloud environments (AWS / Azure / Google Cloud).Experience with Quality Automation, containerization (Docker/Kubernetes),and build/deploy tools.Excellent communication, leadership, and stakeholder management skills.Preferred Skills
Exposure to Healthcare integrations, EDI transactions, and workflowautomation.Working knowledge of JIRA, Confluence, or other Agile project managementtools.Proven experience in client-facing consulting or implementationdelivery roles.Strong analytical, troubleshooting, and problem-solving capabilities.Ability to mentor and inspire high-performing configuration teams.Educational QualificationBachelor’s degree in Computer Science, Information Technology, ora relevant technical field.Certifications in Healthcare Administration Systems or Agile/DevOps are anadded advantage.Core Competencies
Product Implementation LeadershipHealthcare Domain Expertise (Payors & Claims)Agile Configuration & DeliveryCross-functional CollaborationProcess Improvement & AutomationStrong Client CommunicationSkills: configaration analyst,work flow automation,core admin systems,quality automation,cloud environments,edi transactions,healthcare,agile configaration,containerization,jira,client facing,configaratin reviews
