Concierge Ambassador

Fairmont Hotels &amp; Resorts

1 - 3 years

1 Lacs

Udaipur

Posted:3 weeks ago| Platform:

Apply

Skills Required

Networking Standard operating procedures Customer service Management Doctor

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
Respond to queries positively.
Develop guest preference records and guest history.
Follow through all endorsements at the concierge and ensure completion.
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
Be transparent and responsible on matters involving finances.
Maintain absolute integrity and trustworthiness in the team.
Promote and follow a safe work environment.
Promote and lead a service driven, results driven work environment.
Follow departmental SOP s (Standard Operating Procedures) including all safety policies.
Other duties as assigned.

Exceptional customer service skills
Strong problem-solving abilities
Ability to work flexible hours, including weekends and holidays
Discretion and professionalism in handling confidential information

More Jobs at Fairmont Hotels &amp; Resorts

Demi Chef de Partie - Continental (Hot Kitchen)

Bengaluru

1.0 - 2.0 yrs

INR 2 - 6 Lacs

Duty Engineer

Mumbai

1.0 - 3.0 yrs

INR 2 - 6 Lacs

Director of Sales

Jaipur

8.0 - 10.0 yrs

INR 20 - 27 Lacs

Demi Chef De Partie

Hyderabad

1.0 - 3.0 yrs

INR 2 - 5 Lacs

Digital Marketing Executive

Mumbai

1.0 - 3.0 yrs

INR 2 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.