ComUnus Technologies - L1 Application Support Engineer

Key Responsibilities

• Provide Level 1 support for business-critical applications.
• Monitor application health and perform routine checks.
• Respond to user queries and resolve issues within defined SLAs.
• Draft professional emails and communicate effectively with internal and external stakeholders.
• Escalate unresolved issues to L2/L3 teams as per escalation procedures.
• Document issues, resolutions, and maintain knowledge base articles.
• Follow up with users to ensure issues are resolved Skills & Qualifications :
• 01 years of experience in Application Support / IT Support / Customer Support.
• Strong verbal and written communication skills.
• Ability to understand basic application workflows and processes.
• Proficiency in drafting and responding to emails (mail access and writing skills are mandatory).
• Basic troubleshooting mindset and willingness to learn.
• Immediate joiners to Have :
• Familiarity with ticketing tools or ITSM platforms.
• Basic understanding of databases or application logs.
• Exposure to ITIL processes