Computer Technician / IT Support Engineer

ob Summary

We are looking for a skilled Computer Technician / IT Support Engineer to handle Annual Maintenance Contract (AMC) services for our corporate clients. The technician will be responsible for maintaining and troubleshooting desktops, laptops, printers, servers, and network equipment, ensuring smooth daily operations for our clients.

Key Responsibilities1. AMC Management & Client Support

• Perform scheduled preventive maintenance for all client systems under AMC.
• Attend on-site calls for system breakdowns, performance issues, and hardware/software failures.
• Maintain a daily service log, call register, and AMC documentation.

2. Desktop / Laptop Support

• Diagnose and fix OS issues (Windows), crashes, slow performance.
• Install, configure & update operating systems, drivers, and essential software.
• Data backup, data recovery, disk cleanup, antivirus installation & scanning.
• Handle hardware replacements: RAM, HDD/SSD, SMPS, motherboard, etc.

3. Printer Installation & Maintenance

• Setup and configure all types of printers (HP, Canon, Epson, Brother, etc.).
• Troubleshoot printing issues: paper jam, driver errors, scanning issues, network printer configuration.
• Perform preventive cleaning and maintenance of printers.

4. Server & Network Support

• Basic server maintenance (Windows Server, file sharing, user access, permissions).
• Handle LAN/WAN issues, IP configuration, router/modem troubleshooting.
• Manage switches, patch panels, network cabling issues.
• Diagnose network slowdowns, connectivity drops, and printer-sharing issues.

5. Security & Software Compliance

• Install and update antivirus, firewall basic configurations.
• Keep systems updated with patches & Windows updates.
• Ensure all systems follow company IT compliance requirements.

6. Hardware Troubleshooting

• Identify faulty components and replace parts.
• Assemble and upgrade desktops.
• Perform physical inspection, cleaning, and dust removal of systems.

7. Client Communication & Reporting

• Provide clear communication to clients during issues.
• Share preventive suggestions to avoid repeated failures.
• Prepare monthly AMC reports for clients.

Required Skills

• Strong knowledge of Windows OS, Microsoft Office, drivers & utilities.
• Experience in troubleshooting desktops, laptops, printers, scanners.
• Understanding of LAN/WAN, routers, switches, IP addressing.
• Basic experience with server maintenance.
• Ability to diagnose both hardware & software problems accurately.
• Good communication and documentation skills.

Preferred Qualifications

• Diploma / Graduate in IT, Electronics, or Computer Engineering.
• 1–5 years of field support experience.
• Certifications like A+, N+, CCNA (optional) are an advantage.

Work Expectations

• Willing to visit multiple client sites in a day.
• Maintain professionalism during client interaction.
• Flexible to handle urgent breakdown calls.
• Maintain tools and spare parts inventory.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person