Compliance Manager

As a Compliance Specialist at AscentHR, you will play a crucial role in ensuring client satisfaction and addressing concerns promptly. Your primary responsibilities will include serving as the main point of contact for assigned clients, investigating and resolving complex client issues, and identifying opportunities for process improvements. With 10-15 years of experience in the domain, you will establish and maintain strong relationships with clients, provide personalized support, and communicate compliance-related information effectively. **Key Responsibilities:** - Serve as the primary point of contact for assigned clients. - Ensure client satisfaction and promptly address concerns. - Support and assist the team in resolving complex client issues. - Identify opportunities for process improvements in compliance activities. - Establish and maintain strong relationships with clients. - Communicate updates, changes, and compliance-related information effectively. - Provide guidance and support to team members. - Monitor team performance and offer feedback and coaching. - Conduct training sessions to enhance compliance and customer service skills. - Collaborate with internal teams and subject matter experts. - Document client interactions, issues, and resolutions accurately. - Escalate critical issues to appropriate stakeholders. **Qualifications Required:** - Bachelors / Masters degree in Management (HR). - 10-15 years of experience in compliance. - Strong customer service and relationship management skills. - Leadership and team management abilities. - Problem-solving and decision-making skills. - Attention to detail and accuracy in documentation. Join AscentHR to be part of a flat organization with a people-centric, delivery-led company culture. You will work in a progressive team environment, honing cross-functional expertise while driving new customer acquisition for state-of-the-art solutions and services.,