Complaints Handler

As a Complaints Handling Specialist at Equiniti India, you will play a crucial role in providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR). Your responsibilities will involve resolving high-level complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). You will collaborate effectively with stakeholders, leveraging your expertise in complaints handling, pensions, and related issues. Establishing strong working relationships with key personnel, potentially acting as a Lead and coordinating the work of others will be part of your role. Additionally, you will contribute to the quality and compliance process by checking casework, identifying key issues and patterns from data, and ensuring the completion of targeted work with accuracy. Key Responsibilities: - Provide timely and accurate responses to complaints and IDR - Resolve high-level complex complaints from various stakeholders - Collaborate effectively with stakeholders - Establish strong working relationships with key personnel - Contribute to the quality and compliance process by checking casework and identifying key issues Qualifications Required: - Complaint Handling/IDR experience - Numeracy skills - Articulate communication - Strong attention to detail - Excellent grammatical skills - Ability to present complex information in plain English - Experience dealing with stakeholder groups/external organizations - Analytical thinking with an inquisitive mindset - Minimum 4+ years of experience in Complaints Handling related to international Banking or finance - Experience in resolving escalations through email As a permanent member of the EQ team, you will enjoy benefits such as 31 days + 9 bank holidays (UK), Comprehensive Medical Assurance cover, two-way cab transport for staff in UK & US shifts, and Accidental & Life cover 3 times the concerned CTC. The job location options are in Chennai at Ramanujan Intellion Park, SEZ, Taramani, and in Bengaluru at Phase II, Electronic City. The shift for this role is the UK Shift. Joining EQ at this time offers an exciting opportunity to be part of our global growth story and contribute to delivering critical fintech services to the US and UK markets.,