Complaints Handler

As a Complaints Handling Specialist at Equiniti India, you will play a crucial role in providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR). Your responsibilities will involve resolving high-level complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). Your role will require you to collaborate effectively with stakeholders, leveraging your expertise in complaints handling, pensions, and related issues. You will establish strong working relationships with key personnel, potentially acting as a Lead and coordinating the work of others. Additionally, you will contribute to the quality and compliance process by checking casework, identifying key issues and patterns from data, and ensuring the completion of targeted work with accuracy. To excel in this role, essential qualifications include Complaint Handling/IDR experience. You should possess numeracy skills, articulate communication, strong attention to detail, excellent grammatical skills, and the ability to present complex information in plain English. You must be able to persuade and influence others, have experience dealing with stakeholder groups/external organizations, and exhibit analytical thinking with an inquisitive mindset. Advanced expertise gained through job-related training and work experience is essential. Preferred skills include experience in pensions and a good working knowledge of pensions administration software. As a permanent member of the EQ team, you will enjoy benefits such as 31 days + 9 bank holidays (UK), Comprehensive Medical Assurance cover, two-way cab transport for staff in UK & US shifts, and Accidental & Life cover 3 times the concerned CTC. The job location options are in Chennai at Ramanujan Intellion Park, SEZ, Taramani, and in Bengaluru at Phase II, Electronic City. The shift for this role is the UK Shift. Key qualifications for this position include excellent communication skills and a minimum of 4+ years of experience in Complaints Handling related to international Banking or finance. Experience in resolving escalations through email is also required. Joining EQ at this time offers an exciting opportunity to be part of our global growth story and contribute to delivering critical fintech services to the US and UK markets.,