Complaints Handler

Job Description: As a Complaints Handler, your role involves logging all received complaints into the system within 5 working days of receipt. You will review the nature of the complaint, including allegations of hidden or excessive commission, claims of undisclosed interest rates, and concerns about irresponsible lending. Your responsibility also includes gathering information by retrieving relevant finance agreement details from internal applications and checking for any commission arrangements or discretionary commission agreements. Your communication skills will be essential as you respond to the complainant or their representative within the required timeframe. You must provide clear, transparent information about commission and interest arrangements. Additionally, you will ensure that signed Letters of Authority are in place when dealing with third parties. Qualifications Required: - Strong attention to detail - Excellent communication skills - Familiarity with finance agreements and commission arrangements Note: No additional details about the company were provided in the job description.,