Job
Description
Job Title: Community Manager Location: Noida Department: Community & Customer Engagement High Priority for freelancer's Job Overview: We are seeking a passionate and experienced Community Moderator & Engagement Specialist to join our team. In this role, you will be responsible for ensuring a positive, high-quality community experience for our users. You will manage the day-to-day operations of the community, engage with users proactively, and collaborate closely with internal teams to align community initiatives with product updates and customer needs. Your expertise will help foster meaningful relationships, drive user engagement, and provide valuable insights to influence product development. Key Responsibilities: Community Moderation & Operations: Enforce community guidelines, review user discussions, and manage spam/abuse to maintain a professional, positive environment. Actively monitor user engagement and provide insights to continuously improve the community experience. Ensure timely and valuable responses to users by moderating and engaging with discussions. Oversee user onboarding, role-based access, and account management within the community platform. Customer Engagement & Success: Engage proactively with users by moderating questions, addressing concerns, and fostering key discussions. Collaborate with cross-functional teams (Product, Support, Community Advisors) to drive peer-to-peer engagement. Identify and nurture super users, empowering them to become community advocates and champions. Organize and host community-driven events such as webinars, AMAs, and other initiatives to boost engagement. Curate and promote user-generated content across forums, blogs, and social media channels. Product Collaboration & GTM Alignment: Align community efforts with product updates, launches, and adoption strategies. Gather customer feedback and escalate key product insights to influence the product roadmap. Support beta testing programs and product pilots by connecting power users with relevant teams. Insights & Reporting: Leverage analytics tools like Adobe Analytics and Khoros to measure community engagement, user retention, and sentiment. Provide data-driven insights and reports to stakeholders, focusing on community trends, impact, and areas for improvement. Required Qualifications: Experience: 5+ years of experience in customer-facing roles or product-related positions (B2B SaaS experience is preferred). Proven expertise in community moderation, content curation, and engagement strategies. Experience working with community platforms such as Khoros, Discourse, Slack, or Discord. Familiarity with analytics tools like Adobe Analytics, Google Analytics, or similar platforms. Skills: Excellent written and verbal communication skills, with a strong customer-first mindset. Ability to collaborate effectively with cross-functional teams including Product, Marketing, Support, and Engineering. Strong organizational and multitasking skills, with the ability to manage multiple priorities. Passion for building and nurturing online communities. Ability to synthesize community feedback and deliver actionable insights. Bonus: Previous experience in community management is a plus. Experience with event management (webinars, AMAs, etc.) is advantageous. Why Join Us? Opportunity to work in a fast-paced, innovative environment within a B2B SaaS company. Collaborate with cross-functional teams to influence product strategy and improve customer experiences. Play a key role in shaping the future of the community and product development. Access to professional growth opportunities and a supportive team culture.
