Community Manager

JD - Community Manager

Key Responsibilities

• Manage and grow our presence across all social media platforms (Instagram, X, etc.)

and online communities, ensuring consistency with the brand voice.

• Engage with customers and community members with empathy and speed,

responding to queries, resolving issues, and elevating positive feedback related to

product quality and service.

• Monitor brand sentiment and gather detailed feedback on our curated products and

service experience to identify opportunities for continuous improvement.

• Collaborate closely with the CX, marketing, and product teams to translate

community insights into tangible business actions, particularly around product

sourcing and delivery.

• Drive engagement campaigns, contests, and discussions focused on healthy eating,

quality ingredients, and the 'essentials' category to strengthen community loyalty.

• Track and analyze engagement metrics to improve communication strategies and

demonstrate the ROI of community efforts.

• Stay on top of trends, memes, and conversations relevant to the urban Indian

consumer, the D2C space, and the essentials category.

What We're Looking For:

• 5+ years of experience in community management

  , social media, or customer

experience, ideally within a D2C, e-commerce, or high-growth startup environment.

• Strong communication skills(both written and verbal) with the ability to craft clear,

brand-aligned, and empathetic responses.

• A creative mind that loves connecting with people and proactively solving complex

problems related to the customer journey

Interested candidate share your resume to nithyashree.p@recruitzo.com