Community Manager

Community Manager

What this job involves

Leadership & Team Development

• Manage and coach the on-site team, ensuring high morale, trust, and strong work ethics.
• Build and maintain an environment that supports teamwork, cooperation, and performance excellence.
• Mentor team members and enable their training and development.

Client & Stakeholder Management

• Proactively engage stakeholders to ensure client expectations are consistently exceeded.
• Build and develop exceptional relationships with clients and stakeholders across various organizational levels.
• Act as the key on-site point of contact for all Facilities and Customer Service matters within the client's premises.

Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget.
• Guarantee that vendor procurement processes comply with both agreed client guidelines and JLL best practices.

Contracts Management

• Plan and manage all contracts to ensure professional delivery at optimal costs.
• Monitor contract expiry dates diligently and initiate re-procurement when necessary.
• Continually assess contracts to ensure they deliver the best value to the client.

Finance Management

• Ensure all financial processes are followed meticulously.

Health & Safety Management

• Ensure the provision of a safe working environment.
• Guarantee compliance with statutory regulations on fire, health, and safety standards.

Site Operations Management

• Recommend continuous quality improvement practices and implement industry best practice operations.
• Implement and maintain building procedures and performance measures.
• Ensure all Critical Environment (CEM) requirements are met.
• Regularly review existing operations to reduce costs and enhance operational standards.
• Provide 24/7 emergency call support and site attendance when required.

Risk Management

• Implement and maintain a property risk management program, including regular audits.
• Ensure disaster recovery and business continuity plans are implemented and maintained.
• Guarantee escalation procedures and incident reporting procedures are in place.
• Assist in developing guidelines and strategies to ensure compliance with JLL's business conduct.
• Achieve all Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.

Desired Skills and Experience

Experience

• Proven experience in a leadership role within facilities or property management.
• Demonstrated ability to manage day-to-day client activities and be a key on-site contact.
• Track record of successfully managing service quality, helpdesk task resolution, maintenance, and operations.

Key Skills

• Strong leadership and team coaching abilities.
• Exceptional client and stakeholder relationship management skills.
• Proficient in procurement, vendor, and contract management.
• Solid understanding of financial processes and cost control.
• In-depth knowledge of health and safety standards and compliance.
• Ability to implement and maintain operational best practices.
• Experience in risk management, including disaster recovery and business continuity planning.
• Excellent problem-solving skills and ability to thrive in a fast-paced environment.
• Outstanding customer service focus with a commitment to meeting client needs.