Job
Description
Role & responsibilities 1. Front Desk & Client Welcome: Greet and assist walk-in clients, members, and guests with professionalism and warmth. Provide tours and onboarding to new members, explaining workspace features and amenities. Serve as the first point of contact for all client queries and concerns. 2. Client Onboarding & Relationship Management: Welcome new members with warmth and professionalism, providing detailed orientation about the workspace and amenities. Support seamless onboarding by ensuring necessary documentation, space access, and introductory walkthroughs are completed. Regularly check in with members for feedback and resolve any space-related concerns. Facilitate positive member engagement by ensuring smooth daily operations. 3. Administrative Support & Invoicing: Manage day-to-day administrative tasks such as attendance logs, vendor coordination, and office supplies tracking. Handle basic client invoicing and assist in payment follow-ups. Maintain up-to-date membership and contract records. 4. Social Media & Design Support: Assist with managing social media handles (e.g., Instagram) to post updates, stories, and community events. Use Canva or similar tools to create simple creatives, posters, and promotional content. Capture photos and videos occasionally to highlight workspace culture. 5. Inventory & Facility Management: Monitor and maintain inventory of supplies, pantry items, and workspace consumables. Coordinate with vendors and staff to ensure timely restocking and smooth upkeep of the premises. Ensure basic workspace utilities (printers, coffee machine, etc.) are functional and serviced. 6. Meeting Room & Event Space Handling: Manage bookings for meeting rooms and event areas as per client requests. Ensure required tech, seating, and cleanliness are maintained before and after usage. 7. Cleanliness, Hygiene & Maintenance Oversight: Oversee housekeeping routines for all common areas, restrooms, pantry, and reception. Conduct routine space inspections to ensure high standards of cleanliness and upkeep. 8. Member Events & Engagement: Help organize small in-house networking events, workshops, or coffee catch-ups. Support in executing festive and theme-based engagement activities. Maintain a lively, respectful, and cooperative community environment. 9. Space Tours for New Clients: Conduct engaging, informative tours for prospective clients, highlighting workspace amenities, vibe, and membership options. Customize tour communication based on the prospects needs (startup, freelancer, corporate, etc.) to ensure high conversion. 10. Community Engagement: Foster a vibrant and inclusive coworking environment by building strong relationships with members. Encourage community interaction by connecting like-minded members and promoting collaboration. Maintain a friendly, proactive presence to ensure members feel heard, valued, and supported. Qualifications & Skills Required: Bachelors degree in Hospitality, Business, Marketing, Communications, or a related field (preferred). Previous experience in customer service, front office, coworking spaces, or community management (a plus). Proficient in basic social media platforms (Instagram, WhatsApp Business). Familiarity with social media management tools and design platforms like Canva. Strong interpersonal and verbal communication skills. Presentable, confident, and comfortable handling face-to-face client interactions. Highly organized, detail-oriented, and capable of multitasking. Passionate about creating a warm, welcoming, and efficient workspace experience for members. Candidate Requirements: Female candidates (preferred). Good spoken English and a pleasant, presentable personality. Freshers or 0-1 year experience in admin/reception/operations/customer service. Confident, responsible, and comfortable with in-office work. Benefits: Competitive salary with growth-based incentives. Opportunity to work in a creative, fast-paced coworking environment. Full access to all coworking amenities and common spaces. Real-time learning, professional development, and networking exposure.
