Commercial Team Leader

Role Overview: You will play a crucial role in optimizing the IKEA shopping experience at the newly launched store in Delhi by ensuring customer satisfaction and driving sales. Your responsibilities will include leading, inspiring, and motivating your team, utilizing your knowledge of the IKEA product range and services, as well as understanding the local market and customer preferences. You will be expected to steer the business in a multichannel retail environment, provide home furnishing solutions, and maintain a balance between efficiency, customer service, and commercial success to enhance sales performance. Key Responsibilities: - Lead by example on the shop floor, supporting, challenging, and coaching your team to prioritize customer satisfaction in all store operations. - Ensure the shop is well-maintained, fully stocked, and the IKEA product range is presented attractively to inspire customers. - Collaborate with the Commercial manager to set department goals, develop action plans, and monitor performance through effective follow-up. - Actively identify and capitalize on business opportunities to maximize sales, understand customer needs, and stay ahead of competition. - Implement strategies to promote top-selling products, IKEA service offerings, and long-term priorities to drive profitability. - Analyze key performance indicators to inform decision-making and take proactive measures to enhance sales and sustainability efforts. - Foster a growth mindset within your team, recruit and develop talent, and ensure a high level of product knowledge and sales skills among colleagues. - Work closely with the SO matrix to facilitate collaboration between stores, markets, and support functions, sharing best practices and driving operational excellence. - Oversee Fulfilment Operations activities to maintain optimal goods availability, operational readiness, and cost efficiency. - Collaborate with the team to deliver a seamless shopping experience across all sales channels and contribute to the overall success and profitability of the store. Qualifications Required: - Proven experience in sales leadership and team management. - Business-oriented mindset with a focus on customer satisfaction. - Ability to adapt to change, work collaboratively, and make informed decisions. - Strong communication skills and proficiency in English. - In-depth knowledge of retail merchandising, sales techniques, and competitor analysis. - Familiarity with IKEA manuals, sales tools, and sustainability initiatives. (Note: This job opportunity is exclusively for internal candidates.),