Commercial Support Representative

Job Description

As a Commercial Support Representative, you will play a vital role in managing day-to-day relationships with our esteemed customers. Your main responsibilities will include processing and managing paint quotations and specifications, providing outstanding product and technical advice, and submitting both commercial and technical documents flawlessly. Additionally, you will support the implementation of customer-facing digital tools such as CPQ and E-Commerce within the local organization. This is an exciting opportunity to work with a world-class team and contribute to the success of Hempels ambitious goals! Key responsibilities: Prepare and send technical and commercial quotations to customers using the companys provided tools (CPQ). Assist in studying customer tender documents and prepare submission documents in alignment with the sales team. Serve as the local superuser for Hempel s digital specification and quotation tool (CPQ). Act as a local ambassador for E-Commerce, supporting customers through the onboarding process. Support project management by coordinating required stock levels, documentation, and regular project status reviews with relevant collaborators. Provide daily coordination and support for defined key distributors. Offer technical and product-related support to customers via phone and email. Update and send commercial and technical documents to customers, including price lists, certificates, test reports for paint systems, guarantees, customer contracts, and long-term declarations. Assist with proofreading diverse technical marketing materials. Fill out and submit technical complaint forms and support the investigation process. Build FSM orders in CRM based on sales team instructions. Request products outside the assortment per sales instructions. Enter HEET tickets into CRM for selected customers upon sales request. Perform cross-country processing of any key tasks if required. Complete any general tasks and activities related to the above functions as per business requirements. Required education, experience and job-related skills Experience: 2-5 years of experience in a customer-centric role Basic knowledge in paint technology, application and the coating industry business preferred Well-rounded Excel skills including Microsoft Office package and ERP system Email and call etiquette Excellent English, written and spoken Outstanding written and verbal communication skills in English to successfully implement customer and team interaction