Collections Specialist

You will be joining our 3rd Party Collections Process for a leading Lending client as a dynamic and goal-oriented professional with a background in international BPO voice processes, especially in collections or customer support. - Handle outbound and inbound calls for collections following client and company policies - Conduct follow-ups with customers on overdue accounts in a professional and persuasive manner - Achieve defined productivity and quality benchmarks - Provide timely updates and escalate issues when necessary To qualify for this role, you should have: - Minimum 1 year of experience in an International BPO voice process, preferably in collections or customer service - Strong command of spoken English with a neutral or US/UK accent - Excellent communication, negotiation, and interpersonal skills - Ability to work under pressure and meet targets in a fast-paced environment - Flexibility to work in rotational shifts, including night shifts,