Collections Specialist

Job Overview

We are seeking a Collections Specialist to join our dynamic team in Hyderabad. This is a full-time, hybrid position ideal for mid-level professionals with four to Eight years of relevant experience. The successful candidate will be responsible for facilitating effective account receivable processes, ensuring timely payments and maintaining strong client relationships.

Qualifications and Skills

• Must have experience with NetSuite (Mandatory skill)
• Strong communication skills to interact effectively with clients, peers, and management
• Proven negotiation skills to resolve outstanding payments while maintaining client relationships
• Diligence in payment processing with attention to detail to ensure timely transaction handling
• Solid problem solving abilities to navigate complex billing issues
• Exceptional customer service aptitude for addressing client inquiries and concerns promptly
• Familiarity with billing systems to efficiently manage invoicing and collections processes
• Ability to work independently as well as in a team environment to accomplish departmental goals

Roles and Responsibilities

• Manage and monitor assigned accounts to ensure timely collection of payments
• Communicate with clients via phone, email, and in-person meetings to address payment queries
• Collaborate with internal teams to address billing discrepancies and resolve client issues promptly
• Prepare regular account receivable reports for management reviews and strategy planning
• Execute payment processing tasks, including invoicing and reconciliation of accounts
• Negotiate payment plans and terms with clients facing financial difficulties
• Identify and drive process improvements in the collections workflow for greater efficiency
• Maintain accurate and up-to-date client records and documentation for audit compliance