Collections Specialist

Company Description

TVS Credit Services Ltd., part of the TVS Group, is at the forefront of enabling financial inclusion across India by providing timely and affordable credit. As the number one financier for TVS Motor Company Limited and a leading provider of Two-Wheeler, Consumer Durable, and Mobile Phone loans, the company is also expanding in areas like Used Car Loans, Tractor Loans, and Unsecured Loans. With over 2.1 crore customers and a CRISIL rating of AA+ (Stable), TVS Credit operates on a foundation of strong values and financial stability. The company takes pride in its culture of innovation and mentorship through initiatives like AIM and GURU, fostering excellence in employees. Recognized as one of India’s Top 100 Best Companies to Work For, TVS Credit has also received multiple awards for its contributions to the BFSI and FinTech sectors.

Role Description

This is a full-time, on-site role for a Collections Specialist located in Mysore. The role involves managing debt collections, maintaining effective communication with customers, and ensuring timely cash collection. Responsibilities include reaching out to customers for overdue payments, negotiating payment plans, maintaining accurate records, and providing exceptional customer service to address financial concerns and queries.

Qualifications

• Experience in Debt Collection and Cash Collection processes
• Excellent Communication and Customer Service skills
• Basic understanding of Finance and related principles
• Proficiency in using technology and tools to maintain accurate records
• Problem-solving abilities and a customer-focused approach
• Minimum educational qualification of a Bachelor's degree
• Prior experience in collection or financial services is a plus