Collections & Recoveries - Manager

Golden Opportunities

7 - 12 years

15 - 25 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

collections process qc legal compliance compliance risks audit function collections management system recovery management credit control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate Specification 8+ years of experience in collections, recoveries, or credit control, with at least 2/3 years in a QC or audit function, preferably for UK banking clients Knowledge of local UK regulations (e.g., data protection, fair collection practices).
The Collections and Recoveries QC manager is responsible for monitoring, evaluating, and ensuring the quality, compliance, and effectiveness of all collection and recovery activities.
The role ensures that policies, procedures, and regulatory guidelines are followed, and that all customer interactions and recovery actions meet organizational and ethical standards.
Conduct periodic reviews and audits of collection and recovery calls, customer communications, and account actions to ensure compliance with internal policies and legal requirements.
Verify adherence to fair debt collection practices, confidentiality, and ethical guidelines.
Ensure accurate documentation and data entry in the collections management system.
Identify process gaps, policy deviations, and compliance risks, and recommend corrective actions.
Manage the work of the team to ensure that timeliness and quality of the team is met Effective performance management of team and individuals to ensure Key Performance Indicators, targets and objectives are met.
Managing the team leaders to deliver to KPIs, by regular team meetings, floor walks, daily tracking and monitoring of performance against targets, Preparation of management reports and information, utilising and developing alternative/improved methods of gathering information, to allow more effective reporting

Contact Person: Marilakshmi S

Email ID: marilakshmi@gojobs.biz

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