Collections Officer

The Collections Officer is responsible for managing and monitoring overdue accounts, ensuring timely recovery of outstanding debts and providing excellent customer service. This role involves proactive communication with clients to negotiate payment plans, resolving disputes, and maintaining accurate records of all collections activities. The Collections Officer will collaborate with internal teams to address client issues and implement strategies for debt recovery while adhering to legal and regulatory compliance requirements.

Key Responsibilities:

- Monitor and manage overdue accounts to ensure timely collection of payments. - Contact clients via phone, email, and in-person to discuss outstanding balances and negotiate payment plans. - Maintain accurate records of communications and collection activities in the company s database. - Develop and implement effective collection strategies and processes. - Collaborate with internal departments to address client concerns and disputes. - Prepare reports on collection activities and account status for management review. - Stay updated on industry regulations and best practices to ensure compliance in all collection activities.

Skills and Qualifications:

- Bachelor s degree in finance, business, or a related field. - Proven experience in collections, credit management, or a similar role. - Strong negotiation and interpersonal skills. - Excellent verbal and written communication abilities. - Proficiency in Microsoft Office Suite, particularly Excel and Word. - Familiarity with financial software and databases used in collections. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team. - Knowledge of relevant laws and regulations governing debt collection.

Tools Required:

- Financial management software. - Customer relationship management (CRM) systems. - Microsoft Excel for data analysis and reporting. - Communication tools such as email and telephone systems. - Document management systems for record-keeping.