Job Description

The Collection Officer/ Collection Manager will be responsible for managing overdue accounts, negotiating payment arrangements, and maintaining relationships with customers to ensure timely and effective collections. Candidate should have knowledge and experience of products for collection and Recovery debts. To improve collection processes and minimize delinquency . Resolving disputes and customer service issues, and acting as a liaison between the organization and customers. Maintaining accurate records, and keeping track of all payments received. Generating reports on debt aging, collections performance, and payment status Collaborating with legal and compliance teams on legal actions. Negotiating payment arrangements with delinquent customers, preparing and mailing letters to customers, and reviewing service level agreements