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Tata Capital
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Collections Executive - Retail MFB - Collection

Collections Executive - Retail MFB - Collection

Tata Capital

2 - 7 years

2 - 5 Lacs

Darbhanga

Posted:3 days ago| Platform:

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Skills Required

application software auditing accounting budgeting finance kubernetes customer service recovery docker ansible java git iam collections devops linux jenkins shell scripting mysql amazon cloudwatch github maven amazon rds amazon ec2 aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Collections Executive to join our team in Darbhanga, Laherisarai, J Grades. The ideal candidate will have 2-7 years of experience in collections and customer service.
Roles and Responsibility

Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days.

Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations.

Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving client discrepancies.

Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client short payments.

Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and account adjustments.

Ensure customer files are updated with contact information, recording times and dates, and noting received information about debt.

Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.

Investigate defaulting accounts and maintain relationships with customers, enlisting sales and senior management support when necessary to accelerate the collection process.

Support the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.

Ensure compliance with all audit/regulatory bodies and company policies and procedures.

Job

Graduate degree required.

Minimum 2 years of experience in collections or customer service.

Possess strong knowledge of auditing, accounting, finance, banking, and budgeting principles.

Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.

Exhibit strong analytical and problem-solving skills, enabling sound judgment and decision-making.

Ability to work in a fast-paced environment and meet deadlines is essential.

Strong attention to detail and organizational skills are necessary.

Proficiency in MS Office and other software applications is expected.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Collections Executive - Retail MFB - Collection