Collections Agents

We are looking for enthusiastic and motivated Collections Agents to join our team in Chennai. The ideal candidate is a fresher or someone with up to 1 year of experience in finance or lending operations, with strong communication skills in English and the local vernacular (Tamil preferred). This is an opportunity to gain hands-on experience in financial collections, customer negotiation, and recovery.

Role Expectations:

• Reach out to customers with overdue payments via phone, email, and WhatsApp
• Explain outstanding amounts, resolve queries, and persuade customers to pay
• Negotiate repayment plans and follow up to ensure timely collections
• Update daily records and maintain Excel / CRM entries accurately
• Escalate delinquent cases as per internal protocols
• Maintain professional conduct while handling sensitive financial data

Qualifications:

• Graduate/Postgraduate in Commerce, Finance, or related field (M.Com/MBA preferred)
• 0–1 year of experience in collections, finance operations, or related internships
• Strong verbal communication in English and Tamil (any additional South Indian language is a plus)
• Ability to handle difficult conversations and negotiate confidently
• Familiarity with Excel, Google Sheets, or basic CRM tools
• Willingness to work from the office (Chennai-based role)