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Collection Team Leader

Collection Team Leader

Arowlogiq Infotech

2 - 5 years

4 - 5 Lacs

Bengaluru Marathalli

Posted:2 months ago| Platform:

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Skills Required

Collection sales teamleader Teamleader Collection Teamleader

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Job Type

Full Time

Job Description

Maintain the discipline of the team in terms of Login/Logout and Breaks. - Providing the detail information on the issues of customers related to Onboarding calls - Auditing the calls of the teammates and looking for areas of improvement on calls. - Giving the training to the new joinees as well as to the team in case it is required - Maintain the leave request of the team members as per the workload with a proper tracking system. - Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly. - Focusing on the Conversion percentage to bring it above the current percentage of 4% - Make sure that team is achieving the daily benchmark of 400-450 calls. - Make sure that the team is giving the detailed information to the customers as per the guidelines given to them. - Make sure that the audit rating should go up on a monthly basis from the current rating of 3.01, which can only be done with proper auditing.

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Collection Team Leader

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2.0 - 5.0 yrs

INR 4 - 5 Lacs

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Arowlogiq Infotech

www.arowlogiq-infotech.com

Information Technology

Tech City

50-100 Employees

6 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

CFO

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