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Collection Team Leader Arowlogiq Infotech

2.0 - 5.0 years

4 - 5 Lacs

Bengaluru, Marathalli

Work from Office

Maintain the discipline of the team in terms of Login/Logout and Breaks. - Providing the detail information on the issues of customers related to Onboarding calls - Auditing the calls of the teammates and looking for areas of improvement on calls. - Giving the training to the new joinees as well as to the team in case it is required - Maintain the leave request of the team members as per the workload with a proper tracking system. - Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly. - Focusing on the Conversion percentage to bring it above the current percentage of 4% - Make sure that team is achieving the daily benchmark of 400-450 calls...

Posted 6 months ago

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