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1.0 - 3.0 years
2 - 4 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Hiring for international Collection Process ( Voice ) Looking for Candidates with minimum 6 Months of International collections, Sales or Customer Service Rotational Shift and off 5 Days working Any graduate and Undergrad with exp from same domain Salary 25k to 40k in hand Lucrative incentive + plus other perks Company Name:- IQOR Address:- Embassy Galaxy, Tower C ground Floor Noida Sector 62 Nearest Metro Station :- Noida Electronic City Timing :- 4pm to 7pm For information Call or what's App @ Preet (9999258087) Usha (8527216127)
Posted 2 weeks ago
1.0 - 6.0 years
5 - 7 Lacs
Pune
Work from Office
Summary: Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR & Billing experience. The specialist must comply with the established UPS policies and procedures. Job duties and responsibilities: • Identifies and resolves basic and routine issues impacting payment • Overcomes customer objections concerning payments and assists them in understanding their account terms • Utilizes payment options and negotiates payment arrangements • Follows prescribed escalation procedures • Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs • Submits recommendations to write-off account balances • Monitors and maintains assigned queue of customer accounts • Keeping and improving customer relations • Prepare & publish reports to senior management as required • Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions • Excellent analytical and problem resolution skills • Desire to work in a position requiring extensive phone and email communication • Ability to work in a highly measured, fast-paced, production environment • Working knowledge of MS Office and databases • Bachelors degree • Prior inbound/outbound calling experience - preferred • Accounts Receivable, Collections & Billing knowledge – REQUIRED . • Comfortable to work in any shift timings as per process requirements.
Posted 3 weeks ago
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