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Allegis Global Solutions (AGS)
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Collection Specialist

Collection Specialist

Allegis Global Solutions (AGS)

2 - 7 years

|

1 - 6 Lacs

Posted:4 days ago| Platform:

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Skills Required

data management power pivot power bi dashboards power bi data analysis reporting data reporting power query sql

Work Mode

Hybrid

Job Type

Full Time

Job Description

Qualifications - External

Graduate in any discipline (E)
Good understanding of contact center dynamics e.g. procedures, processes, agent skills and training, regulatory requirements etc.(E)
Good understanding of Collections processes. (E)
Experience of preparing various data MIS using key metrics and delivering within short timelines (E)
Good knowledge of Microsoft Office applications, e.g. Excel (Vba,Power Query, Power Pivot and Lambda Functions), PowerPoint and Word(E)
Evidence of collaboration and communication with other functions of the business. (E)
Able to operate effectively in a complex matrix driven environment (E)
An understanding of how HSBC organizational structure across business and functions would be beneficial. (E)
Ability to work on own initiative and under tight time pressures. (E)
Knowledge on SAM updation and GBRT tool. (E)
Managing all access requests for Collections team. (E)
Produce weekly/monthly MI for back office. (E)
Ability to build relationships and work with various teams in Collections.
Planning and organization skills dealing with multiple tasks and deadlines under pressure. (E)

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Allegis Global Solutions (AGS)

Staffing and Recruitment

Hanover

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