Collection Officer

Job Title: Collection Officer
Company Name: Kinara Capital Job Description: As a Collection Officer at Kinara Capital, you will be responsible for managing the collection of overdue accounts and ensuring effective communication with clients regarding their payments. You will develop a strong understanding of the company s policies and procedures related to collections, and you will work closely with clients to facilitate timely payments while maintaining a positive relationship. Your role will involve analyzing customer accounts, monitoring payment patterns, and implementing collection strategies to minimize outstanding debts. Key Responsibilities: - Contact clients via phone, email, and in-person to discuss overdue accounts. - Review customer accounts to identify outstanding payments and develop action plans for collection. - Negotiate payment arrangements and work with clients to find suitable solutions for settling their debts. - Maintain accurate records of interactions and payments in the company s database. - Collaborate with other departments to resolve any issues that may be affecting payment. - Analyze data to identify trends in payment behavior and recommend improvements in collection strategies. - Provide excellent customer service to foster positive client relationships. - Prepare regular reports on collection activities and progress to management. Skills and Qualifications: - Strong communication and interpersonal skills. - Excellent negotiation skills with the ability to handle sensitive situations professionally. - Good organizational and time management abilities. - Analytical skills to assess customer accounts and payment patterns. - Problem-solving skills to address client issues effectively. - Ability to work independently and as part of a team. Tools and Technologies: - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience with customer relationship management (CRM) software. - Familiarity with accounting software and databases used for tracking payments and collections. - Knowledge of database management and reporting tools. Education and Experience: - A bachelor s degree in finance, business administration, or a related field is preferred. - Previous experience in collections, customer service, or finance-related roles is an advantage.